1. CANCELLATION:
1.1 You can cancel your order up to the order cut-off time. You can cancel your order either calling our call centre number, or through our website. You will need to quote mobile phone number and order ID to cancel the order. You may be required to login on the website in order to cancel your order, where applicable. We will not be able to cancel any order after order cut-off time, which his usually mentioned in the Cancellation policy..
1.2 If the cancellation is made before cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the amount less cancellation & administrative fee within 14 days.
1.3 If the cancellation is made between 24 hours and order cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the amount less cancellation administrative fee within 14 days.
1.4 In the unlikely event that the Hotel / Resort or Service provider delivers a wrong service, you have the right to reject the service of the Hotel / Resort / Cab operator and you shall be fully refunded for the missing item. If the Hotel / Resort / Service provider can only do a partial service, its staff should inform you or propose a replacement for missing service. You have the right to refuse a partial service before delivery and get a refund. We will put our best effort in ensuring that the service is complete and as per your order, however this may not be possible in all cases.
1.5 Duplicate Clause: If customer paid twice for one product then the refund should be for one transaction via same source within 15-20 days.
1.6 Show Clause: No refund will be applicable for no show
1.7 Refunded: If customer paid twice for one product then the refund should be for one transaction via same source within 15-20 days.
1.8 No quality or service issues are entertained further, once the customer receives / accepts the goods / service.
1.9 After deduction amount will be refunded via same source within 15-20 days.
How customer will cancel his transaction and to whom will he contact?
The customer can contact us through phone, we have cloud based call centre, all calls are recorded, we will immediately cancel the transaction and refund as per the policy, soon we will provide a link on the homepage to cancel the package booked.
How will you communicate to customer in the event of Package Cancellation , what alternate solution will provide.
The customer can contact us through phone, we have cloud based call centre, all calls are recorded, we will immediately cancel the transaction and refund as per the policy, soon we will provide a link on the homepage to cancel the package booked.
